Wednesday, December 4, 2013

Keeping Tabs on Synagis Delivery

If you're like me, you already have all of your appointments scheduled for the administration of your child's Synagis shots. I've mentioned this before, but it is critical to keep in touch with your pediatrician's office, as well as your insurance company's specialty pharmacy to make sure that the Synagis arrives when your child needs it. You don't want your child to miss a dose.

Emily will receive her second Synagis shot for the season this Friday -- or at least I think she will. I called the pediatrician's office this morning to see if her Synagis had been ordered and delivered. Of course, the person who handles Synagis appointments is on vacation. Nevertheless, I did learn that the shot had not yet arrived.

I would hate to drive an hour to the pediatrician's office for Synagis, only to find out that the medication has not arrived. It is unclear if the pediatrician's office has any mechanisms in place to make sure that Synagis has been ordered and delivered prior to the child's scheduled appointment. So, I took the bull by the horns.

I reviewed our insurance company's specialty pharmacy pamphlet about medication orders. The pamphlet clearly says, "A week before your next refill, we will call you to schedule this delivery." We have received no phone calls from the specialty pharmacy. 

I then called and spoke with a representative at the specialty pharmacy. The representative doesn't know why I haven't received any phone calls. Nevertheless, the specialty pharmacy will be calling the pediatrician's office to verify Emily's current weight -- and the medicine should be delivered before our pediatrician appointment on Friday.

Based on my experience, it appears that parents often need to serve as the middle-man to ensure that Synagis is delivered in time for their child's next dose.  As a reminder, it's helpful to have the following information readily available when making calls to the pediatrician's office or the specialty pharmacy:
  • Child's name
  • Child's birth date
  • Child's insurance card
  • Child's most recent weight

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